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Privacy Policy

Privacy Policy

This Privacy Policy explains how City Story handles personal data in connection with its website, reservations, and guided culinary and market tours in Kolkata. It describes the kinds of information we collect, the reasons we use it, when we may share it, and the choices and rights available to you under applicable law.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
Purpose of use

How We Use Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, review dietary information provided in advance, coordinate meeting points and route arrangements, process payments, deliver guided tours, handle customer support, maintain records, and meet legal, tax, and accounting obligations. We may also use limited technical data to secure the website, prevent misuse, and improve basic functionality.

Note
Processing is tied to booking management, service delivery, and related operational needs.
Third-party sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, recordkeeping, and other operational functions. Where a third party processes data on our behalf, it is expected to use the information only for the assigned purpose and to apply appropriate confidentiality and security measures.

Note
Operational recipients are limited to parties that help us run bookings and related services.
Legal basis

Legal Disclosures

We may share personal data where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, protect the rights and safety of guests or staff, or establish, exercise, or defend legal claims. We may also disclose information in connection with audits, accounting, or similar compliance activities when required.

Note
Disclosure may be required for compliance, dispute handling, or protection of lawful interests.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection where we rely on legitimate interests. You may also ask us to review how we handle a request if you believe the information we hold is incomplete or outdated.

Available rights may vary depending on the nature of the data and the legal basis for processing.

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We will review the request, confirm any identity checks that are reasonably necessary, and respond within the timeframe required by applicable law. If we cannot fully comply, we will explain the reason where permitted.

We may need to verify identity before acting on a request and may decline requests where the law allows.

We keep personal data only for as long as needed to manage inquiries, bookings, payments, service records, and legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or retain it in a restricted form if the law or a legitimate business need requires continued storage.

Retention depends on the purpose for which the information was collected and any legal recordkeeping duty.

If we make material changes, we will revise the policy on the website and may provide additional notice where appropriate. The updated version applies from the date it is posted unless a different effective date is stated.

We review this notice from time to time and update it when our practices or legal obligations change.

Contact Information

Email contact
[email protected]
Telephone contact
+91 81289 77411
Postal address
35, Ashoke Row, Kolkata, IN, 700084
Privacy contact
[email protected]

Use the contact details below for privacy questions, data requests, or concerns about this notice.

Contact Page
01 · Collection

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, meeting-point and scheduling details, communication records, and limited technical data such as device or browser information. Where relevant to the tour, we may also process information needed to confirm group size, route suitability, and service coordination.

The categories collected depend on booking, inquiry, and tour participation activities.
02 · Sources

How We Collect Data

We receive personal data when you submit a request through the website, communicate by email or phone, make a reservation, provide dietary or route-related information, or check in for a tour. We may also collect data automatically from website interactions, such as basic usage logs and technical identifiers, and from records created while managing bookings, confirmations, and service delivery.

Most information comes directly from the guest, with some data created during normal website and booking use.
03 · Cookies

Types of Cookies

We may use session cookies that expire when you close your browser, persistent cookies that remain for a limited period, and similar technologies that help the site function properly. These tools may support booking flow continuity, remember basic preferences, and help us understand whether pages are working as expected. We do not use cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to operational, preference, and basic performance purposes.
04 · Controls

Cookie Controls

We use cookie controls to manage essential site functions and, where enabled, to support analytics or preference features. You may adjust your browser settings to block or delete cookies, and you may be able to clear stored data from your device. If cookies are disabled, some parts of the website may not work as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.